With the similarity of some assets' names and symbols it is possible to get confused and deposit an asset into the wrong wallet. Because of this we urge our users to be as careful as possible when depositing or withdrawing currencies. If necessary you should double or even triple check that you have the correct addresses. While in most cases it is technically possible to recover coins that have been sent to an incorrect address, it can be difficult and time consuming.
It should be noted that we do not and can not guarantee that it is possible to recover funds that have been transferred incorrectly. However, should you make such a mistake you may reach out to our support staff to attempt recovery. Owing to the direct involvement that is necessary from specific members of our team and potential security risks, even if it is possible to recover such a transaction it will take up to 90 days and a fee will be assessed on each request to do so.