While your request to exchange BXY tokens for PLS tokens is pending, you will be given a Unique ID number for the transaction. It can be located by navigating to the Loyalty Rewards page. If for any reason there is an issue with your pending transaction, this number can help our support staff identify your transaction more easily. First click on the user name in the upper right hand corner of the screen and select Loyalty Rewards from the drop down menu.
On this page, look for the Pending Requests tab and click on it.
On this page you will see a list of your pending PLS requests, with the Unique ID numbers listed on the left.
These numbers should be a 25 digit code.