When you are connected to the server, a green dot will be displayed at the bottom of the Trading Screen.
If you have poor connection this dot will be orange.
If you have no connection to the server this dot will be red.
Any number of things can affect your connection to the platform, from temporary outages in your own service to speed fluctuations in major internet backbones. Unfortunately, most of these things are outside of Beaxy's control. If you feel that your connection to us is experiencing issues as indicated by the platform you may reach out to us but be aware that we will likely need to direct you to your service provider first.